Processes/Product No Data Email Consolidation & Investigation

Step 1 · Email classification

Serialization Inbox

Classify Product No Data requests by customer template

Identify inbound request type by customer subject and body conventions, then route to the matching parser profile for reliable serial extraction.

Step 2 · Email classification

Serialization Inbox

Extract sender metadata and case timestamp context

Capture sender, mailbox path, and receive timestamp with timezone normalization to support SLA tracking and downstream reconciliation.

Step 3 · Serial extraction

Email/Attachment Parser

Extract serial fragments and construct canonical serial format

Parse message body or attachments according to template rules and reconstruct each serial as `01 + GTIN + 21 + Serial` with validation against format expectations.

Step 4 · Serial extraction

Email/Attachment Parser

Deduplicate and quality-check reconstructed serial list

Remove duplicates, detect malformed serials, and annotate confidence flags before status lookup to prevent noisy downstream responses.

Step 5 · Serial status lookup

TraceLink SOM

Lookup serial status and capture core product fields

Query each normalized serial and capture NDC, lot, expiry, current state, and last-delivery reference where available.

Step 6 · Serial status lookup

TraceLink SOMmore context needed

Classify missing/ambiguous status responses

When serial status is absent or ambiguous, assign a reason code and preserve raw response details for escalation and requery workflows.

Step 7 · Delivery context

TraceLink ProductTrack

Retrieve recipient and shipment context from ProductTrack

For serials with delivery references, query transaction exchanges and capture recipient site, shipment date, and exchange identifiers.

Step 8 · Delivery context

TraceLink ProductTrack

Correlate ProductTrack results with original customer request

Validate that recipient and shipment metadata align with customer-provided PO/delivery clues and mark correlation confidence per serial.

Step 9 · Reporting

Excel Output

Compile standardized output sheet for every requested serial

Populate required columns (NDC, lot, full serial, expiry, PO, delivery, recipient, ship date, sender, receive timestamp, and reason code) in output format.

Step 10 · Reporting

Response Mailer

Prepare customer response with attached validated output

Generate a response draft including validated result file and concise explanation for any missing or ambiguous serial outcomes.